FAQs
## FAQs (Frequently Asked Questions)
**1. How long will it take to receive my order?**
- We strive to process and ship orders within 2-5 business days after payment confirmation. The delivery time will vary depending on your location and the shipping method chosen during checkout. Please refer to our Shipping policy for more information.
**2. Do you offer international shipping?**
- Yes, we offer shipping services to customers worldwide. Additional charges and shipping times may apply depending on the destination. Please review our Shipping policy for more details.
**3. What payment methods do you accept?**
- We accept [list accepted payment methods], including major credit cards, PayPal, and more. You can select your preferred payment option during the checkout process.
**4. Can I return or exchange an item?**
- Yes, we accept returns within 15 days from the date of delivery. Please refer to our Returns policy for detailed instructions on how to initiate a return or exchange.
**5. How can I track my order?**
- Once your order has been shipped, you will receive a confirmation email with tracking information, if applicable. You can use the provided tracking number to track your package on the respective shipping carrier's website.
**6. What should I do if my package is lost or damaged during transit?**
- In the rare event that your package is lost or damaged during transit, please contact our customer support immediately. We will assist you in resolving the issue and provide further instructions.
**7. Do you offer wholesale or bulk order discounts?**
- Yes, we offer wholesale options and bulk order discounts for select products. Please reach out to our customer support team or visit our Wholesale page for more information.
**8. Can I cancel or modify my order after it has been placed?**
- We aim to process orders promptly. Therefore, we recommend contacting our customer support team as soon as possible if you need to cancel or modify an order. While we cannot guarantee changes, we will do our best to accommodate your request.
**9. Are all products in stock and ready to ship?**
- Most of our products are in stock and ready to ship. However, there may be instances when certain items are temporarily out of stock or require additional processing time. If any items in your order are delayed, we will notify you promptly.
**10. How can I contact your customer support team?**
- If you have any other questions or need further assistance, please feel free to contact our customer support team. We are available 24H/7 to address your inquiries.
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
